The DIY Direct Price Match Promise
At DIY Direct we are committed to providing you with a top quality service, fast delivery and the best prices. The DIY Direct Price Match Promise is our commitment to never be beaten on price.
We work to make sure our prices are the best you can get, but should you come across a better price for the same item elsewhere then let us know and we will match it.
Criteria For A Match
- DIY Direct and the competitor both have the product in stock at the time of price matching.
- The product is identical to that sold by DIY Direct.
- The competitor’s price excludes volume or membership discounts.
- If a price includes a voucher-type discount, that discount must be live and visible to all site visitors at the time of the price matching.
- The competitor must be accessible to the general public, with no qualifying criteria required to make a purchase.
- The price match will take into account the total order value of the price match item(s), including any delivery costs.
To Make a Price Match Request
To make a Price Match request please contact us via the Contact Us form. Please include the following information:
- A link to the DIY Direct product you wish to purchase.
- A link to the page on the website where you found the product cheaper
- The competitor’s advertised purchase price
We will check everything as quickly as possible and if it is all correct we will email you a voucher code equal to the difference in the two prices. You then enter that code in your DIY Direct shopping trolley to reduce the amount you pay for that product down to the agreed price.
Please note, price match is not available in conjunction with any other offer or voucher and customers may only use price match once on any particular product.
For more details, please read our Terms & Conditions.