Delivery
Delivery Information
All orders are despatched on next working day delivery services, although please note, this does not necessarily guarantee next working day delivery as delivery service performance is beyond our control.
We aim to despatch all orders received by 4pm on the same working day, and orders received on a weekend or bank holiday on the subsequent working day, although this is not always possible during particularly busy periods.
Orders of £45 or more are delivered free of charge to mainland England, Wales and parts of southern Scotland (zone 1). On orders of less than £45 there is a delivery charge of £4.99.
Orders to zone 2 (Isle of Wight, Highlands & Islands of Scotland) and zone 3 (Northern Ireland, Isle of Man & Isles of Scilly) are usually delivered within 2-4 working days from despatch.
Premium delivery services are only available to zone 1. (Please note, premium delivery options have been suspended by our delivery partners for the time being).
|
ORDER VALUE |
ZONE 1 |
ZONE 1 |
ZONE 1 |
ZONE 2 |
ZONE 3 |
|---|---|---|---|---|---|
| Less than £45 | £4.99 | £9.99 | £14.99 | £7.99 | £7.99 |
| £45 or more | FREE | £6.99 | £9.99 | £4.99 | £4.99 |
For a full list of post code zones please click here.
Frequently Asked Questions
Can I track my order?
If your order has been despatched on a tracked service then your despatch confirmation email will include a link to the consignment tracking information on the carrier website. If there is no link in your email then your order has been despatched by Royal Mail 1st class, in which case no tracking information is available. Alternatively, visit your My Account page, access the My Orders section, view the order you wish to track and from within the Shipments tab use the link to 'Track this delivery'.
What happens if I am out when my order arrives?
Most orders require that somebody is in to accept delivery. If no-one is available the carrier will leave a card confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.
Who do I contact if my order is late or does not arrive?
Addresses in mainland England, Wales and parts of southern Scotland normally receive deliveries on the next business day following despatch of the order. Address in other areas normally receive deliveries between 2 and 4 working days after despatch. Please check the post codes zones list for further information.
If you believe your order is late then please use the Contact Form to notify us and our customer care team will take responsibility for investigating and resolving the matter.
I changed my mind about a product I bought and I would like to return it.
No problem, provided you have not used it simply use the returns page to notify us within 30 days of receiving the item and then return it for a full refund.
My order is damaged or incomplete.
Please let us know within 7 days of receiving the order by using the Contact Form or by emailing us at customer.services@diydirect.com and we will resolve the matter as quickly as possible.