Contact Us
Have questions?
Our knowledgebase articles are filled with frequently asked questions which may help you locate the answer to your questions without the need for contacting us.
Frequently asked questions
- How do I return an item?
- How can I track my order?
- How do I cancel an order?
- Do you have any promotions?
Can't see your question listed above? Use the button below to see our full list of knowledge base articles.
Office Hours
We aim to reply to all customer queries received on weekdays within 24 hours.
| Monday - Friday | 9:00am - 5:00pm |
| Saturday - Sunday | Closed |
| Bank Holidays | Closed |
Still need help?
You can email us at customer.services@diydirect.com
Registered Office Address (not for returns)
Front Suite, 1st Floor, Charles House
148-149 Gt Charles Street
Birmingham
B3 3HT
Contact Form
Unless indicated otherwise, please complete all the fields and we will respond promptly by return (please note we are closed at weekends and on Bank Holidays).